My husband and I have banked with them for many years. They remember our names and our birthdays! We never have to show them identification when we go in, nor do they ask for our names. They know us on a first name basis. They have done things for no charge on numerous occasions, although we would never ask them to. They also make sure that our kids never leave there without something. (balloons, candy, you name it) We have moved 4 times since opening our account. We no longer live in the area, but I can't imagine doing business anywhere else! We still do all of our banking with them. They are great!!