It was simple to join, they took my money with out a problem. But, anytime I need to make a change to one of my family member's accounts, no one is available except during working hours. So, to make changes, I have to take time off of work. It was easier to join than to make any changes. All they are interested in is your money, they don't care if it's convenient for you. There is never a manager available when you need one. I am very disappointed. I expected much better service, especially for the amount of money needed to become a member, and the amount of the mthly dues. Do yourself a favor....don't sign up with Future Fitness!