Pass this one by and keep looking for another agency. Listed my house with them and ended up getting an agent who only contacted me when he thought I should do a price reduction; also had to ask agent to do an open house. This agent ended up taking a full-time job and the agency did not inform me of this and thought it was in my best interest to still have him represent me. Needless to say, I switched agents. I then got an agent who promised to keep in contact with me. Well, this agent's customer service started out fine, but quickly faded and eventually didn't feel the need to respond to emails; one email I waited over 10 days for a response and the second time, I waited for 16 days to get a response. A real estate agent should want to keep in contact with his customers, my experiences with both agents were anything but that.