If I could give Trailer Solutions in Moses Lake 0 stars, I would. I've never felt more compelled to write a review. WORST customer service I've ever encountered in my life! I bought a trailer from them that had a missing rail/ramp. The guy said he would call me within the next week or two to get me a rail. NEVER received his call. I just dealt with what I had, but then decided to go back a few months later to see if they could give me the missing part. Mind you, this part was something that I had already paid for, that was supposed to be included. If you bought a pair of shoes with one of the laces missing, they would give you the laces, no questions asked. Straight logic! The first guy I spoke to seemed to have no idea about anything at all. After I left after receiving no "solution" of any sort, I spoke to the manager/boss on the phone. He claimed that the guy that sold me the trailer is no longer associated with their company. It shouldn't matter. He was their employee at the time of sale so the company as a whole should be held accountable. Parents are held accountable for their children's actions. If this guy wanted any return customers, he should learn better customer service skills. What's one rail compared to a lifetime of business and referrals? And I know A LOT of people in this area. The way he dealt with me was completely UNJUST. The employees are incompetent. Please DO NOT give your business to Trailer Solutions! Find a solution elsewhere.