I had some pullovers embroidered by France. Both Bruce and his wife were great initially and seemed super helpful. I sent them an email with the logo and placement that I wanted. They also gave me a non-profit discount of 20% off. When I went to go pick them up, the logo looked ok, but the dimensions seemed off. The original logo was a triangle but the triangle that was embroidered was smaller and the sides were not the right dimensions. I voiced my concern about the logo when I picked up the final product, and bruce went off on me. I've worked in the customer service industry, and i'd never imagine reacting the way he did to a customer. He proceeded to tell me that there was no guarantee the logo would look the same and that I had agreed to the logo he embroidered. I can understand that it might not be the EXACT same, but a triangle is just one of those things that's kinda hard to mess up. Bruce proceeded to tell me I was a liar and that he had cameras to prove I had agreed to the product I was being given. He also proceeded to tell me he couldn't believe I was complaining after I had "begged" him for a discount. First of all, I simply asked if they had a discount for non-profits. Second of all, just because I received a discount doesn't mean that I should expect a difference in service/product quality. I want to be clear, the logo wasn't awful looking, it just wasn't right. We spent about $900 in total for those pullovers +embroidery, so for the logo to be off was pretty disappointing. I voiced my opinion in hopes of maybe finding a solution to fix it, but instead I was yelled at and told I was wrong. Their quality is ok, but I'm writing this review as more of a warning of blatantly poor customer service. in general, no one deserves to be yelled and berated like I was....especially over a piece of embroidery.