I'm a grandmother of 5 and only shop at the Shoe Story for their shoes! The staff is always helpful and patience with the kids. They have the largest selection of shoes I've ever seen!! I even bought a pair for myself there too. The return policy is great too. They always exchange the shoes for me because sometimes I don't have the kids with me.As long as it is within a month. I would recommend this store over any other store. Their new bigger store is great too. They know my grandkids by name and the kids love going there.