I find it hard to believe that anyone has been treated poorly at this business. I have been going to them for as long as they have been in Moore and have always had great service and really enjoy their classes. The repair man is always helpful and the owner and employees are friendly and helpful, always willing to help with any questions or problems. I highly recommend them.

Service is terrible. I had a machine serviced and had a couple questions about how to thread it etc. and they were acting like it was a huge inconvenience and I should just contact Pfaff. It's like "I just paid you $80 and you can't even answer a simple question??!" The only reason I went to them and not some other sewing machine service place, was because I thought they would know more about that brand. Not helpful at all. Another time they were on the phone (sounded like a personal call.... not business) and we had to wait like 15 minutes. Would not go back there unless I absolutely have too. There is one lady who works there that is really nice tho........ :)