Jackie was wonderful. We found Total Travel using these Yellow pages and took a chance. We plan one family vacation every year and our time is very valuable. Jackie made some great suggestions; planned and arranged our family get a way. The hotels she suggested were great; she even provided a little "something" in our room upon arrival. The excursions she suggested were outstanding; the guides were absolutely wonderful (we never had to touch our luggage); the restaurants and tours were enjoyed by all of us. She even called after we returned to ask how we enjoyed our vacation. She is a joy to work with, delivering highly professional servics and insuring that we received the best value for our dollar. Thank you Jackie.Bob, Jill and the "gang".