Office personnel was great -- answered all of my questions, called me back in a timely manner and sent a copy of their insurance certificate as I requested. Servicemen were friendly and seemed to know what they were doing. Only bad thing was -- our problem was water leak in front yard -- when the replaced all of the dirt it wasn't very smooth. They said it would be returned to rough grade but our lawn was left in a VERY rough grade state. They could have been a little better at operating the backhoe. I asked the servicemen about it and they said the dirt would "settle." The rough grade is beyond us to repair. Some type of landscape machinery will be needed. So now we have to hire someone to fix the yard. They were however the most reasonably priced of the 3 estimates that we received to fix our water leak.