As long as you do not ask questions or make comments (such as "Can we leave the nails slightly longer next time?"), she is great. She does good work. But if she feels you are complaining in any way, even when you are not, she retaliates by hurting you (cutting or 'accidentally' burning the fingers with the sander). I left with six little cuts and a few little burns. Not a huge deal but sadly disappointing since she did great the other times I'd gone there.