Were called by my home warranty company for service. Two days later they came out and service tech told my tenant he would have to come back with his manager. He left wires exposed and never returned telling the warrany co they didn't have time to fix the problem. Another company had to be called in to finish the job.

The company was assigned through American Home Shield home owner insurance for a stoppage. The technician tried to relieve the stoppage, in this process he flooded the room and caused a backwash into the laundry machine which now no longer works. Thetechnician stated that the main piping is blocked and needed to be dug out from the outside to solve the problem. This assumption was incorrect, because all other drains were functioning. If the main pipe had been clogged, other stoppages would have tobe present. This was not the case. The tech left with $55, having caused a huge mess for us to clean up, and wrong unreasonable and unlogical advice. I myself, a layperson was ultimately able to open the stopping myself using a spiral and draino, which was as expected just in the kitchen sink drain pipe. The owners did not return any phone calls or other communications. Complaint was filed with BBB. They should not get a star, it should be minus 5 stars.