I dislike leaving a one star review for an honest business; unfortunately the management at Ecig Vapor Juice Store are not what I would consider honest. I went in to purchase coils. I told the employee the manufacturer and model I needed. He confidently sold me a box that ended up not being the coils I asked for. I realized the mistake within minutes and returned to the store. The packaging was intact and had no damage. I asked for the correct coils and they do not carry them as it turns out. I asked for a refund. The employee called several different "managers", according to him, and was told that I could not be given a refund. This mistake was entirely on the employee and business side. I'm amazed that they would not fix their mistake. To the employees credit, he offered me cash out of his own pocket as a refund. I cannot, in good faith, accept that from him. The employees were very polite and informative. They ended up giving me three bottles of juice as payment. Unfortunately, I still need to find another store to purchase coils so I can use the juice! It's too bad they couldn't remedy their self admitted mistake. The shop is clean and looks to be well stocked in general. But I will absolutely not be patronizing their store in the future.