Communication is a dirty word here. What communication I did receive was later denied that it was said. I had been advised that my 380sl needed a fuel distributor and a warm up regulator. Further was told that it would be completed by a certain date. I called on that date only to be told Ben was on a test drive. Two hrs later he was still test driving cars (ha). When I did get through he stated his mechanic called in sick. The next day I called to see if the help showed up for work and Ben stated he couldn't get the parts in yet. When I pressed for more info he stuttered and stated he would call me right back. Two hours later I went to the shop and he was coming up with excuse after excuse from they will have to reorder from a different supplier to he can control UPS. Originally he stated the parts would come from MB now it id from Florida and Arizona. He then suggested I take my car as I had caught him lying to me, which I did, Thank GOD. He then wanted to charge me a 15% restocking fee for parts he didn't have. When I balked he decided to just charge me shipping for phantom parts. I got out of there with a 200 dollar bill for nothing done to my car. I feel I was lucky it wasn't more..... Stay far, far away! I'm not sure Ben would know the truth if it bit him in the rear.