Amazing Design process. We've worked with other architects before - but we've never had any of them actually try to "get us". Other firms mostly seemed intent on pushing their own design agenda. Not these guys. They do a ton of research and interviews with their clients. Mark came to the house and spent about 3 hours - interviewing us. Didn't take any measurements. Just really needed to know what we were trying to do and why. He uncovered that I've had some health issues surface that limit my mobility. And, I discovered through this process that my unconscious future health concerns regarding increased limitations were a driving force behind my push to remodel. Mark got it and put that on the table so that all the design decisions can include those concerns.