I went to the Ritz and asked for color and hi and lo lights.The stylist, Rose consulted me for a long time and conjured up a beautiful coloring and the cut was wonderful. She takes her time with everyone and gives you a week to see if you need anything else done to your hair. I even got some apple cider and cookies. The pricing is fair for the type of great work they do.They are friendly professional and customer satisfaction is key!