We have a 96" (very large) sofa and Mr. Iannelli came to scope the project of rebuilding it. He was great to deal with; prompt, polite, and very helpful in terms of his advice. He has tremendous experience and expertise and it shows in his conversation. In the end, we decided to buy a new sofa, but that had NOTHING to do with our impressions of Mr. Iannelli. Quite the opposite, actually; he made our decision harder to make because were so impressed by his approach and advice.