The service tech and installation staff is great. The sales staff will tell you what you want to hear. Woe to you if you need assistance from the store manager. He is unsympathetic, abrupt and extremely difficult to work with. The owner of the company actually returned my call regarding my complaint, but the issue was resolved by the service tech and he lost interest. There is no effort to make you feel appreciated as a customer. I was interested in a second product, but will take my business elsewhere.