Beware of the most unprofessional place in Milpitas. The black guy is really crazy and not only wouldn't explain why their fees were higher than online but told me he wasn't going to "play no April Fool" games and hung up on me! I called back and he hung up on me again. I will report this to the UPS store headquarters. Their phone number is 1-877-346-3623. I will speak with his boss, and yes on the phone he said he was the boss! When I called back a kid named Mike answered and wouldn't give me the black guy's name and hung up on me. I will do everything i can to get these two juvenile delinquints fired. It's pathetic that the owner doesn't fire them.

This is the worst UPS store experience I have ever had. I dropped a box on Saturday at the store. But I found the item was going out on next Mon and UPS site gave much cheaper rate. I came back in ten minutes and canceled the order and took back my package which had not been sealed. The owner said I won't get a refund until three weeks later because UPS side takes time to do that. I NEVER GET THAT MONEY BACK! The owner, Savmil, just refused to give me back $76+ using I don't have ups track # as an excuse. I have a copy of the store receipt and the receipt ID on it will link to the UPS track#. But he just pretended that he can not find my record!



Savmil played nasty games to a customer before me too. He was

giving very expensive quote to him. It was only

after the guy decide to seek alternative shipping and ready to leave then he gave a lower quote.



This store is definitely a UPS's shame!