Had work done. It took a long time to get them to the job (3 months), then discovered that they had to have a contractor to get to the plumbing area, the plumber did not put back any of the materials taken off to access the area, so it cost more to get that done. Very expensive, as most plumbers are and they charged for every little service done. Depending on which owner you talked to on what kind of customer service you would have. One was cranky and one was nice. Plumbing seems to be well done, as far as I can tell.