on two occations I have had somewhat of emergencies. First my washer wouldn't shut off an my house was flooding. They came right away, shut off the water and got my machine fixed all in less than 45 min. Another incident was the day before Thanksgiving, My oven caught on fire or at least I thought there was a fire. Sure enough I called them late on Wednesday and they came right out, repaired my oven and I was able to finish my Thanksgiving dinner.