Lost and damaged shirts. They did not care and told us that they did not see our clothes on their cctv camera during drop off. They did not care.

I dropped off clothes on Monday morning and was told they'd be ready "after 5" - part of their same day service guarentee. I came back that evening at 6:00 and was told they weren't ready. I came back 2 days later to try again and while they were retrieving my shirts, I asked the cashier if they would adjust the bill since the clothes weren't ready when promised. She said no. I asked why not and she said that on Monday's the items are ready "after 6". I explained that I was there at 6 to which she informed me that they wouldn't be ready "right at 6". I then explained that I'd been told after 5. She then said w/ a look of disgust "I'm telling you now, on Monday's it's after 6". I explained that it's a little late to be telling me after the fact and that she needed to inform her staff. She then let me know that it's not her fault since she doesn't work mornings. The greatest irony is the sign on the front door promising customer satisfaction. Avoid this place at all costs.