I visited Basin Subaru on 10-14-2017 to purchase a extremely low mileage 2017 Chevrolet Tahoe. My wife and I spent the half a day there doing paperwork and getting the dealer to finance. We paid a substantial down payment almost half the car and left with a retail sales contract financing the rest. A couple day later the salesman called and said "We lowered your payments! Come back and re-sign!". I told him I wasn't interested in a "better deal" I will just stick with the deal I signed when I purchased the vehicle. Another week went by and Orchid Hill from the dealer finance department called and said they would now need W2's for the deal. I specifically asked her and the sales manager if there was an issue with the original loan and was told there "was not". Although highly suspicious and reluctant I went to the dealership to deliver the requested additional information. Approximately another week goes by and then a request for 3 months of banking statements were now needed. My suspicions grew further yet I took the time to redact personal information and purchase dollar amounts form the bank statement leaving the information the bank and the dealership would need to see specific deposits and shows I deposited twice as much over the last three months than reported on the credit application. The day before the 1st payment was due I called to make the initial payment and it was refused. Almost 7 weeks until Orchid Hill says the deal was never funded and I could either find my own financing or pay off the vehicle cash. I explained if that is the case I would not pay the fees they tacked on to the deal. I offered to pay for the vehicle minus the fees. I never heard back, without warning the dealership repossessed the vehicle on 12-21-17. I filed complaints with the Texas DMV Licensing Division and the Office of Consumer Credit Commissioner. Both State Agencies have found #BasinSubaru in violation of licensing and finance laws and wrong or at fault in this case. To date 8/24/18 I still haven't received my money.

If you read the google reviews, Dealer Rater or the BBB reviews of #BasinSubaru you would be amazed, as I am, they are allowed to defraud this many consumers and continue operations under the Subaru name or in the State of Texas. You will see many reviews of scams the dealership has pulled and continues to perpetrate. Fraud and Deceptive Trade Practices are the only thing being dealt at #BasinSubaru dealership. It is so egregious it should be criminally investigated by the proper authorities to protect consumers. Why does Subaru of America, The State of Texas and the City of Midland continue to facilitate this fraudulent business by allowing it to operate?

#fraud #BasinSubaru #scam #subaru_usa #deceptivetradepractices #CloseDownBasinSubaru #fraud #scam #subaru_usa #BasinSubaru_TX

It's not often you have to buy two cars at once, but that's what happens when you have teenagers in the house! Making two kids happy and getting financing for two cars at once seemed like an impossible feat, but Basin Subaru made the whole process easy. I'll never shop anywhere else! Thank you Basin Subaru! You have a customer for life.

I have purchased three cars from this dealer, the service is always friendly and accurate. I have all of my vehicles serviced here and I'm usually in and out in about 30 minutes. I feel like my needs are the first priority.

This is one of the best dealerships I have ever been to they are very helpful me and my wife have both bought a car from here and when we bought our first vehicle we had little credit and what we had was bad they helped me establish my credit and gave us a chance and now we have 2 cars from them thanks

This new Subaru dealership in Midland is right off Wall Street. It has a friendly staff with Pete Martinez, fast and prompt service department with free car washes! Highly recommend coming to this dealership if you're looking for a dependable, safe and reliable vehicle plus service with a smile.

Ceramie and Marcus at Basin Subaru have given us the best service. I would highly recommend the dealership and the sales team

I went up there expecting to buy a truck for my husband. I thought we were going to have a basic model older used truck because of our credit issues. I was very WRONG! They managed to give us a 2011 GMC Denali! Top of the line very nice!! They gave us a good price and we didn't have to put much money down, with that they worked with us as well! Donald (our salesman) was VERY kind to say the least! I ended up trading in my car as well and purchased a second car same day. The loan process was quick and easy!! The worked with us on our payments! I do highly recommend going to see them next time you are looking for a new or used vehicle!

I have purchased 2 vechiles from here and my wife purchased a cherokee from here and havent had any problems. We got our plates in a timely manner and everything went smooth. There was no hassle. It was quick and easy! Still have my cars!

My husband and I went to the Basin Subaru dealership late one afternoon to just check out a SUV we saw online. We immediatley liked our salesman, He was open, honest and eager to work for his customers. He stayed late for us and we truly appreciated him for it. Just a really, really kind person. I would buy a car from him any day!!!! And believe me, I'm a hard sale. The rest of the staff was very polite and helpful and they got us the deal we wanted for a beautiful Toyota Sequoia that we just fell in love with. Buying a car from Basin Subaru was the most hassle free buying experience we have ever had. You won't be sorry.

Great Sales Staff and i bought a 2016 Subaru with all the fixin's everyone was very helpful i definitely recommend them!!! I feel as if they helped me immensely during my time of need! I am very satsified customer to say the least

Great Sales Staff!! I bought a 2016 Subaru with all the fixin's and everyone was very helpful. I would definitley recommend them!!! I feel as if they helped me immensely during my time of need! I am a very satsified customer to say the least.

Dealership has a friendly staff. Hugo Serrano did a great job helping us to find the right model and price. No pressure, no hassle. A refreshing change from all the other car dealers in the area.

Great service, friendly staff and a very smooth and fast purchasing process.