The salon appearance itself is very nice but.. you do not get a personalized experience. You could have 2-3 people working on you like someone does your color, someone else washes and someone else cuts. I was not at all happy with my last cut there! The girl did not at all do what I asked. They cannot handle the volume of their clientele. They are double and triple booking one stylist within the same time frame. It feels like an extremely rushed atmosphere. You also end up waiting anywhere from 20 minutes and up past your scheduled appointment time before you are taken. The prices are also a little too high! I would rather go somewhere else, get a personalized and relaxing experience and pay the same price then to go to this salon.