First nameStephanie Last nameLegatos Email addressm Date8/25/15 TimeIn6:15 TimeOut8:15 Weathermostly overcast, hot, humid ServersNameBrett ServerDescriptionmale, about 5'5", dark brown hair TableLocationtable for 2 in dining room where bar is, right at the windows HostNamedon't know; female, young, long blond curly hair

PERSONAL-INFORMATION First nameed Last namemarsh Email address Date08/06/2015 TimeIn5:15 TimeOut7:00 WeatherWarm & sunny ServersNameSarah

i.e., A local favorite, or highly recommended because Your Name Steve McManus Family__________________ Restaurant Name Maggies Farm____________________ Day of the week/date Tuesday, June 30______________ Time in/out 6:00-7:00____________________________ Weather nice___________________________________ Servers Name Kelley A____________________________ Server Description_______________________________ Table Location Picnic table inside___________________ Host Name/Descrip forgot (two blond women)________

First nameMarcia Last nameMurphy Email addressDate6/26/15 TimeIn1:55 TimeOut2:45 Weathercool summer day ServersNameBrittany ServerDescriptionfemale, tall, brown hair, earring in nose TableLocationdeuce near the long table on the platform near the bar HostNameblond woman, medium height Level of BusinessA little busy

First nameMarcia Last nameMurphy Email addressDate6/26/15 TimeIn1:55 TimeOut2:45 Weathercool summer day ServersNameBrittany ServerDescriptionfemale, tall, brown hair, earring in nose TableLocationdeuce near the long table on the platform near the bar

Your Name Donald Valentine Restaurant Name Maggies Day of the week/date Tuesday May 19 Time in/out 430-545 Weather Mild Servers Name No name given Server Description Blonde girl short hair, no name, about 55 Table Location Bar Host Name/Descrip Dark long hair girl about 56 Level of Business (busy, mod, slow) busy

PERSONAL-INFORMATION: First name: Aaron Last name: Flanagan Email address: net Date: 5/15/2015 TimeIn: 5:45 TimeOut: 7:15

First name: JuLee Last name: Colella Date: 04/06/15

First name: Suzanne Last name: Fin Date: 04/14/15

Melinda Moulton tables 4/15

Melinda Moulton reserved tables

Private letter - : Cena, Paul (GE Aviation, US) Sent: Wednesday, April 01, 2015 3:08

private letter - Mr Jones Boxford, MA

Your Name_Marcia Murphy___________________________ Restaurant Name_Maggies Farm___(bar)____________________ Day of the week/date___Monday, March 23, 2015____________________ Time in/out___5:05-6:45_____________________________ Weather_cold, clear__________________________________

Your Name Steve McManus Restaurant Name Maggies Farm Day of the week/date Saturday, March 7th 2015 Time in/out 12:30-2:00 Weather Nice and sunny Servers Name Sarah W Server Description Table Location In the back room Host Name/Descrip cant remember Level of Business (busy, mod, slow) moderate

SENT TO OWNER Hello, My husband and I have lunch or dinner at Maggie's Farm Restaurant about once a week and have enjoyed it very much. Over the last month, however, I have had several minor issues at your restaurant with "accidentally" being served gluten-containing items when I go to great lengths to emphasize that my meals must be gluten free. Last weekend on 1-31-15 my husband and I sat at the bar. I ordered a gluten free salad. About half way into our meal I noticed that the meat in my salad appeared to have a very heavy coating of seasoning. Just to be cautious I moved the meat off my plate and asked the bartender to check with the kitchen that the seasoning was in fact gluten free. She told me that, because the menu said "gluten free", there was no need to ask the kitchen. I explained again that it was important for me to know if I could have a reaction to my meal. My husband and I asked the bartender three separate times f

FOH: Caroline did not introduce herself, Good job introducing a new wine. I wish she knew the blend or at least showed interest when the guest showed interest. Good catch that that guest did not get both dressings. BOH: Not enough vinegar in the taco slaw, salmon topping not as good as it used to be now that it is sweet, Key lime pie sent back as all sweet, not tart. SERENITEE RESTAURANT GROUP SHOPPER PROGRAM Survey Form Your Name Stephanie Legatos Restaurant Name Maggies Farm Day of the week/date Sunday, 1/25/15 Time in/out 6:30pm-8:00pm Weather clear Servers Name (Bar) Caroline Server Description tall, long blond hair Table Location sat at back of bar near servers station Host Name ?? went right to bar to find seats; had to wait Level of Business (busy, mod, slow)highly busy bar and restaurant Food (1-5 best): 3 Ambiance (1-5 best): 4 Service Warm & Engaging (1-5 best): 5 Service performed correctly (1-5 best): 5 RESERVATIONS

BOH: Great food FOH: No check back! Needed steak knife, soy sauce, another glass of wine. Do we need another server or food runner? SERENITEE RESTAURANT GROUP SHOPPER PROGRAM Survey Form Your Name Trish Meyer Restaurant Name Maggies Farm Day of the week/date Saturday January 17 Time in/out 5:30p/6:55p Weather clear Servers Name Kelly Server Description slim, average height, hair pulled back Table Location bar table by the window Host Name/Descrip ? shoulder length blond hair Level of Business (busy, mod, slow) very busy Food (1-5 best): 4 Ambiance (1-5 best): 4 Service Warm & Engaging (1-5 best): 5 Service performed correctly (1-5 best): 2 1. How many rings did you hear before the phone was answered? ____n/a___ 2. Was the phone interaction handled in a clear and courteous manner? n/a HOST 3. Was the greeting at the door warm and welcoming? YES 4. Did