I went to an appointment yesterday,& while Dr. Franco himself may or may not have been present his staff was not very understanding or helpful. I took off work early(2 hours)in order to make my appt. I have to take public transportation at this point in time and unfortunately, due to traffic, I was 30 min. late. When I arrived the nurse/ clerk said I had to reschedule asking me to come back the next day. I said no I cannot, I already missed 2 hours today which is $26.00 that will not have i my pocket at a time when every penny counts for me I am a single parent 3 kids. She just Looked at me blankly and said "what can I do for you". I've worked in customer service all my life, the right to do was to try to work the patient in because you want that patient to come back. She made no such effort. And then would not even give at least a note for my boss letting him know that a I had gone there. It was very frustrating and unprofessional. I am looking for a new primary.