i.e., A local Wow. Horrible management and ownership. I tried to return $40 worth of wire connectors and it was worse than pulling teeth. First, the young general manager (owner's son) had to prove to me I was wrong before agreeing to return the connectors. Then, I did not have a receipt so "there was no way to return me credit or cash because without a receipt the system can't do that." But, the packaging had their own store label on it and the son remembered me when I bought the product. I left a message for the owner and left. When he did not call me, I called him 5 days later and he said that he knew that I called but he had been busy. He then told me that I had to come to the store when he was there to get the refund after I told him I got a copy of the receipt from the credit card company. I asked that he simply tell the GM that I can return it so I did not have to leave work to see him personally. He said he would not. The customer is not always right at BF

I have being going to this store for many years. I never had a problem. People are very nice and helpful. I buy all my fishing supply at A very resonable price. If you buy the wrong part you can always bring it back and they will exchange it for you. Yes I will continue coming to this store for many years more. And yes I do recomend this place very highly.

Worst customer service I've seen in a long time from the cashier all the way to the guys at the parts counter, no one helps and if you ask for help they look at you as if that isn't there job, ill rather go to west marine a spend a few dollars more. Stay away from these guys