I went to Puccino's on West Esplanade this morning around 10:30 with my daughter. We attempted to order the "Go Go Grits," but we were confused by what came with it. The menu just says add spinach, onions, mushrooms, tomatoes, cheese, add 60 cents. My daughter ordered it with no mushrooms (she thought it was grits with whichever of those toppings you want to go with it). The young girl (cashier) said it didn't come with mushrooms, so I asked her what came with it. She said it's grits with hashbrowns and ham on top. I told the girl we didn't want that since my daughter is a vegetarian. I guess the cook was listening because as my daughter and I were trying to figure out what else we wanted, he yells from the kitchen (keep in mind the kitchen is open to the register and restaurant and we can see him) "it would've been nice if I had been informed before I started cooking it." It was said in a very irritated voice. I looked in the kitchen and could see he was mad. Who was he talking to? We didn't actually order anything yet. We asked for it but as soon as we found out it had ham we said never mind. Was he talking to the cashier? My daughter and I were very confused. Maybe he should wait for the actual order to be placed before starting to cook it. The cashier was extremely nice and told us to take our time. We sat down with the menu, and about a minute later, the cook yells out, "They better not order the same thing I just cleaned up." My daughter and I looked at each other confused. Was he talking about us? The cashier looked embarrassed and started restocking a couple of things. I called her over and asked her if he was talking about us. She looked a little scared and shook her head yes. I asked for the manager and she said he was the manager. I asked for his name and she said, Thomas. I got up and walked over to the kitchen and told Thomas he was a jerk for treating his customers this way. I told him we were not at fault for "ordering" something he had to throw out. We didn't actually order it, plus the menu is very unclear. I told him we could hear everything he was saying and that it was very rude. We left and went to Perks. I am very concerned about the young cashier because 1) she has to work for a manager with anger issues and 2) I'm worried he will fire her because she was honest and told me he was talking about us AND gave us his name. There is a reason no one is ever in that place when I go. Who would want to be in that environment?

Always something. ....now they won't serve food off the menu after 3:00. They have lost me!

Chicken was dangerously undercooked and they messed up order repeatedly white meat when dark was orderedWaited long time for 2 biscuits never received them and when I asked about order they refunded me for the plain biscuit not the bacon biscuitSame clerk each timeWe have been a regular customer but we won't put our health and money in their hands