I ordered a custom Mothers Day ring for my wife 2 weeks before Christmas, I picked up the ring and gave it to my wife. We noticed the middle stone out of the 5 stones was half the size of the rest. Maybe I should of examined it closer before I brought it home, but i would still be in this situation. I can't believe a proffesional jeweler even attempted to set and pawn this stone off on a customer! Then Kay Jewelers examined it and even took a picture of it for their records. I can't believe I still ended up with a $1300 imperfect ring for my wife's Christmas present! Another issue is now that I returned the ring for repair it's going to take a couple days short of a month to get it back. I know there's a process in doing the repair and ordering the stone but snail mail is not good customer service in my opinion. Everything should have been next day aired in this situation. James Person