I showed up a half hour early for my appointment to fill out paperwork. The person who was scheduled before me, showed up after me. So, myself, and I can only imagine everyone after me, was made to wait while while the person who was really late was taken first. I had to wait 45 extra minutes. That's not the worst part!! The person who gave me my IV was NOT wearing gloves. I don't care how well his hands were washed, gloves need to be worn!!!