I called to inquire about a costume for my daughter's first birthday party and before I could get past telling him the date, he was so rude and told me they didn't do singing telegrams anymore. I proceeded to tell him that's not what I was calling for and tried to ask about a Winnie the Pooh costume and he rudely interrupted me again and said they didn't do that anymore either. It's okay to tell someone that, but the matter in how he went about doing it was very rude.