As always, my kids were on web sites they should not have been. My computer was locked up and reporting a virus that could not be removed. I was in a panic because now my windows xp would not boot. A friend gave me the number to TechsPerts. They had a technician out within the hour I called. The tech was friendly & helpful. Showed me some software that offered free protection that was better then the one I spent money on.Bottom line, these guys are amazing. After they removed the virus he was able to correct a few annoyances with my Outlook. THANK YOU MY TECHSPERT!