4/7/15 I went to Stereo One on Lamar. I was there at 9:45am since they open at 10am. so I could be the first one. when they opened I went in to get my remote set to where it would lock and unlock. well my keypad required two keys to program it and I only had one, so we decided to used the keypad that you all provided $109 ok fine I asked did I need anything extra I was told no, I said ok how long would it take the young man told me 45 minutes to an hour and I went and had a seat in the waiting area. Well 12:15 came and no word from no one so I went to the front and asked was everything ok the young man told me I needed another part, well damn when were you going to tell me I've been setting in the waiting area all this time and no one came to tell me anything, Then I asked the young man how much was the part going to cost "he said $80, but I'll let you get it for $60". Then they cut my phone charger and my grandfather was very upset about that. I did not disrespect them at all.