Very personable group of people. I deal with them because they are one of the closest to me. I have found them to be very competitive on price and will match if I find a lower price. Have only ever had one problem and that was with a rebuilt rack for a Ford Explorer the rubber bushing just crumbled as soon as car was driven. Replacement was no problem. Overall very happy with the store. I would recommend this store. I really like the specialty tool buy and return program.