My husband and I stopped at the Boot Box to purchase a coat and boots. After selecting our merchandise, my husband asked if they had any wallets, one of the clerks pointed to a counter. My husband stood there for 5 minutes waiting for assistance not one of 3 clerks standing by near by asked if they could assistance him. We then paid for our purchases and there was no thank you from the cashier or anything she just handed him his receipt. Boot Box needs to give their staff lessons on how to be courteous to their customers and how to smile. I will say they do have great merchandise.