After going there for more than 10 years, I will never go back. Their customer service skills and fairness, when it came to a disagreement about charging to re- clean something that had strong pet odors, was antagonistic and disrespectful. They even accused me of using the item before I brought it back and asked them to re-clean it to see if the odors could be eliminated. I was shocked when I went to pick it up and they argued that I should repay them. I paid them, took my clothes and will NEVER go there again. What a shame....