These guys ripped me off, which is embarrassing to admit, but i would not recommend or ever return to this roach motel.

Wanted to say how refreshing it is to have a professional service company work at our ranch (and we are a tough critic, don't hand out at-a-boys often). We've now used Ben Franklin Plumbing from McKinney Texas twice and their professionalism and quality of service places them well above any other plumbing service we've ever use. On this call we had been having challenges with a tankless hot water system. Having been through three previous plumbing companys over the past year with absolutly no sucess (their fix was short lived). BFP sent out a plumber (Johnny) who within minutes diagnosed the units issue, had the manafauturer on the phone getting them to agree to replace the unit as well as cover the installation and service call costs. Within two days BFP replaced the entire system at no costs to us. BGP is truley best of the best. We recommend them at the highest level possible.

Great company. Exceptional customer service! They were timely, called ahead, professional... what more can I say. The only thing I didn't like was the trip charge - but they waived it. I would definitely used them again!

Technician went above and beyond to handle the problem. Thanks Arthur for a great service.

Outstanding attitude and service. Thanks Benjamin Franklin

Well done Steve.... Your service was prompt and courteous. We would not hesitate to use you again.

Excellent service-extremely courteous men.

Chris is very intelligent and very informative, also asked if anything else needed.

Jerry is conscientious and hard worker.

Affordable and experienced plumbers.

Awesome work done by John.

Thank you Ricky. You did a very nice job.

Hi buddy-- You did a marvelous job. Well done. I appreciate the way you completed your assigned task in a timely manner. It was indeed a quality and great job. Thanks. Wish you best of luck..

Eugene was courteous, informative, very professional. Very much appreciate the prompt efficient house call.

Benjamin Franklin is LOUSY LOUSY LOUSY. Mis-installed a toilet that overflows constantly. None of their pack of worthless, so-called "plumbers" could fix it (overflows constantly, whole fixture rocks around on the tile, have to flush 2 -3 times each visit to have material flow down). FINALLY called another plumber who semi-fixed it (but still will need to replace it if I want to avoid overflows and rocking). He also looked at tub and shower fixture they installed, which was botched, and shook his head. AVOID THIS PACK OF FLY-BY-NIGHT, SO-CALLED "PLUMBERS" at all costs.

Benjamin Franklin is LOUSY LOUSY LOUSY. Mis-installed a toilet that overflows constantly. None of their pack of worthless, so-called "plumbers" could fix it (overflows constantly, whole fixture rocks around on the tile, have to flush 2 -3 times each visit to have material flow down). FINALLY called another plumber who semi-fixed it (but still will need to replace it if I want to avoid overflows and rocking). He also looked at tub and shower fixture they installed, which was botched, and shook his head. AVOID THIS PACK OF FLY-BY-NIGHT, SO-CALLED "PLUMBERS" at all costs.

they are on time and give well detailed explanations and options to resolve situation. will definitely be calling them to get my job done! * Christine