This USED to be a good company, and now it's just horrible. Five years ago, Nick took my grandfather clock away for the summer to perform a major overhaul; he assured me at that time that I was good for another twenty years provided I get the clock serviced annually. I did so, and I had another issue this summer. Again, my clock got removed, this time by Grant. I was quoted a price to repair, and that price did NOT include the service call; most reputable service providers apply that cost to the repair, but not these folks. It took seven phone calls to get my clock back, and I was cancelled on twice because Nick didn't feel like working on the day my appointment was scheduled. NO joke. When Grant brought the clock back, I still didn't have a diagnosis. When I asked him what was wrong with it for the $300 I paid to have it fixed, I was informed that I "wouldn't understand it anyway." To say that I'm disgusted is an understatement. The woman, Paula, who answers the phone is equal parts snotty and condescending, and I wouldn't advise ANYONE to use these folks. My next e-mail will be to Howard Miller letting them know that this is how one of the "preferred" providers operates. If you enjoy delays, shoddy workmanship, condescending employees, and a whole lot of hassle, this is the place to go. If not, go somewhere -- ANYWHERE -- else.