i.e., A local favorite, or highly recommended becauseThey seemed very helpful and great when I was writing the check for the flooring. I was concerned that I was purchasing more than I needed, and stated so; but let them sell me what they said - cause they are the expert right? Now, 3 weeks later I have a box and a half too much. I called to return the unopened box and was told they won't take it back.... Return policy is not on the receipt and was not discussed with me but is apparently only 2 weeks (which is ridiculous - I could understand 30 days) It has rained everyday and I couldn't return it without risking damage before now. The manager/owner won't call me back and the office staff won't give me a timeline for response... Feel oversold and that their customer service support is poor. Advise go with your gut you can always get more if you need it, but apparently you can't return it if you don't need it!!