I bought a large gas BBQ grill from this Academy not too long ago. It was in a huge box, so I was told the manual was inside it along with all the parts. I had two friends load it in a truck and when I got it home and opened it up, it was missing the manual as well as a handle. The next day I went back to the store and explained this to about 5 different people until one of the managers was called. When I told him what had happened, he proceeded to call me a liar. Why would I want an extra handle and manual? I had the receipt, and didn't want to haul the whole thing back again. He refused to give the missing items to me, and all calls to customer service got me no where. Bottom line, DON'T SHOP HERE! VERY RUDE PEOPLE!