this was the most horrifiying dental experience..the dentist was very rough..they treated me as if they were paying me to be there. they have a cancellation policy that works to their benefit, for example...they can cancel an appointment on you within 10 minutes of you being there but will charge you up to 25 dollars for cancelling on them. also they will cancel your appointment if you are 15 minutes late, but they leave you in their waiting room up to a half an hour after your appointment time. this is the furthest thing from painless, customer service oriented dentistry as you can get.