Absolutely HORRIBLE. Their driver got mad because I had 2 pieces of trash in the can that was not bagged. He threw my can and broke the wheel off. Then when I called, Rebecca (who claims she is the only person customers can speak with) called me a liar! Yes! I took my business to another company who will treat me with respect and have customer service that is worth something. No wonder all my neighbors go with Waste Management even tho they're a little more pricey. That says a lot about their company when people are willing to pay more.