I would have given zero stars if I could. Wife went in for simple oil change for 2012 scion xb that was scheduled. Took longer than it should have. Got home to find oil leaks all over driveway staining it. Found spilled and dripped oil in engine compartment I had to clean up. Oil plug in pan was not tightened enough. Called and brought it back. They offered no discount nothing just appologies. Meanwhile her time is wasted by having to go back. As well as my time cleaning up oil stains on my driveway. They didn't even offer a free oil change next time. The excuse was "sometimes the plug feels like it's tight when it isnt." I have done hundreds of oil changes on Toyotas, nissans, and fords. Everyone vehicle has torque specification for the plug to be torqued with a torque wrench not by feel. Plus you should start the engine let it run and check for leaks (standard procedure). I would be afraid, very afraid to have them doing anything more than put wiper blades on. Seeing they can't even do a basic oil change on a new vehicle without it leaking. This places quality has gone way downhill after Yark took over from Rouen. I won't be back for sevice or to purchase.

This dealer sold me as "brand new", a 2009 vehicle that had been damaged / repaired in violation of Ohio law. In addition, they took a deposit and did not order the vehicle (a fraudulent transaction) until I contacted Toyota's corporate offices, nor did they provide a proper receipt according to Ohio law. Also, they did not know how to order a vehicle with special features, resulting in delivery of a vehicle lacking the options I had ordered. Dealer refused several vehicle buy-back settlement proposals until the Ohio Attorney General intervened. I then went to Thayer Toyota in BG...they were very knowledgeable about special orders and delivered the vehicle I wanted at a better price.