This shop was originally owned by Karen, who started out 30 years ago. with a terrific attitude and a great shop. Over the past few years, though, the quality of grooming went downhill, the dogs were frequently shaved, no matter what you requested (probably because it was easier!), and Karen was obviously not happy doing what she was doing. There is a new owner now, his name is Brian. He is wonderful! He does whatever you ask for, is always nice, and you can tell that he & his staff really try to please. Give them a try, you won't regret it.