General Info

Macy's Credit & Customer Service, founded in 1989, offers a range of customer support services to the retail divisions and customers of Federated Department Stores. Its services include data collection, transaction processing and customer target profiling. The company also handles projects that involve credit authorizations, new account development and processing, catalog sales processing and financial services. It also manages various financial and administrative systems, including centralized payroll and benefits processing systems. The company s credit services department responds to customer inquiries, establishes new accounts and makes collection calls to customers. Macy's Credit & Customer Service offers services through a staff of more than 5,000 personnel and maintains an office in Mason, Ohio.