I recently ordered flowers for a funeral in MN. I live in Missouri. Christine answered my call. I was so pleased with her friendliness and help in choosing an item I would like. She also made suggestions of possible additions to the item (I ended up getting a plant) that might meet my needs. And then she sent a picture of the finished product...........really excellent, caring service. I'm keeping that phone no. in my address book!! Vicki in Missouri