I don't normally review mediocre to good service because its expected in this society. Exceptionally good or bad service deserves praise or warning.This place did physical damage to my car (I believe there's at least one other similar review) and the manager (Dave) or owner (Alex) would not own up to it.My car was unfortunate enough to be at the start of the wash and their automated chain mechanism broke less than half way thru. As they hurried to fix, someone with tools needed access to panels around and under my car, deeply scratched my new vehicle, about 3 inches long. I witnessed this, but obviously not recorded. I have no legal recourse except this review.After 45 minutes of wasted time waiting, myself and the other 10-12 customers who remained behind me were asked to leave as they could not expedite a solution.During that time, there were much futile "negotiations" about my scratch. Towards the end, I just wanted acknowledgment and an apology. Nope. Alex the owner went somewhere to hide. Did not interact with me.I know that a hot tempered argument gets nowhere in these situations (as much as I wanted to tear the place apart), one can usually accomplish more with calm appeal to their sensibilities. But Dave turned out to be an immoral, despicable jackass who really does not care about you. By the way, his main concern?.... he repeated whined about how busy his day was going to be, since their cashier called out sick.So after 45 minutes when we were all asked to leave, Dave refused to even hose off my car that now has dried soap stains all over!! Simply waved me to leave and closed their doors! I guess I shouldn't be surprised that a 50-55 year old deadbeat's accomplishment in life was to be a manager of a car wash.I hate long reviews, but its hard to convince people simply without facts. There are many mediocre to decent car washes out there, like this one is (their busy worker bees seem to be decent people). But why give your business to immoral, unaccountable owners or managers? Because its convenient as you drove by? But when something does go wrong, you're pretty much screwed.Hope you have better luck, Yelpers! Please avoid this establishment.

The twenty dollar platinum package is well work it. They do a great job at cleaning your vehicle, inside and out. I will recommend them to others.