I would agree they are not real customer centric. It seems like they think they are the only place in world we can get pool parts and supplies.

Poor service when it comes to having someone come out for a repair. You can schedule an appointment but that doesn't mean they will show up. Expensive and walking into the store is like walking into an ashtray. They don't care about their customers. Milk you endlessly on chemicals and don't care how much you spend with them or spent with them in the past. Loyality means nothing to them. All their former employees have opened pool places around their store and the customer service is 100% better and you spend next to nothing on chemicals.