Jim and Darlene Schob the owners are very nice and compassionate people. They hire technicians that they keep ceritfied. They are also not the type of people who try to rip off their customers or the public in any way. I would definately reccomend taking my small engines to their shop. Please be patient with them if they are busy and have a lot of work piled up, they will get to it as soon as it is possible.