I am not a fan of this establishment...to put it litely. After their scandels in the news about fraud and other corrupt allegations..I thought I would still nonetheless give them a try. Stupidity on my part. The incompetent and rude office staff are never helpful and always talking about the parents and kids that come in as well as the owners..not good stuff I gotta say. It seems they are running this place into the ground. BEWARE OF PLAY BIG THERAPY. The therapists never communicate with the parents so nobody knows what the hell is going on. Nobody seems to be trained on what to say or do at that place. Do yourself a favor and don't send your kids to this place. I wouldn't send my neighbors obnoxious dog to this place.