General Info

Global Response Corporation is a customer contact support firm headquartered near Fort Lauderdale, Fla. The company s call process more than 1 million inbound calls a month. Services include inbound and outbound teleservices, e-mail and data management, live chat and electronic customer relationship management. Global Response maintains a web-based, metric-driven operation that provides outsourced sales and customer service divisions for its clients. Additionally, the company s e-mail management system provides its clients with customized responses. Global Response features patented Web call center technology, customizable scripting, simplified database access and a various reporting options. The company is a Microsoft and Cyrix certified establishment that supports all systems including Ecometry, Sybase, Nortel, Foundry Networks, Cisco, EMC, Dell, Braxtel and Tascom.